Blanket Fort Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
sophie@sophiewilliamsofficial.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Occupation
- Video recordings
- Audio recordings (eg calls)
- Records of meetings and decisions
We collect or use the following personal information for the operation of client or customer accounts:
- Names, contact details, job titles
- Addresses
- Purchase or service history
We collect or use the following personal information for information updates or marketing purposes:
- Names, contact details, job titles
- Addresses
We collect or use the following personal information to comply with legal requirements:
- Names, contact details, job titles
- Contact information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal Compliance, Complaint, or Communications – we may share your information with the police or legal representatives for the purposes of crime prevention, to report or discuss a crime or a suspected crime that has or may have taken place, and to communicate with you, or with our legal representatives or the police, or to instruct legal a representative or the police to communicate with you on our behalf. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal Compliance, Complaint, or Communications – we may share your information with the police or legal representatives for the purposes of crime prevention, to report or discuss a crime or a suspected crime that has or may have taken place, and to communicate with you, or with our legal representatives or the police, or to instruct legal a representative or the police to communicate with you on our behalf. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal Compliance, Complaint, or Communications – we may share your information with the police or legal representatives for the purposes of crime prevention, to report or discuss a crime or a suspected crime that has or may have taken place, and to communicate with you, or with our legal representatives or the police, or to instruct legal a representative or the police to communicate with you on our behalf. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information to comply with legal requirements:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal Compliance, Complaint, or Communications – we may share your information with the police or legal representatives for the purposes of crime prevention, to report or discuss a crime or a suspected crime that has or may have taken place, and to communicate with you, or with our legal representatives or the police, or to instruct legal a representative or the police to communicate with you on our behalf. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
How long we keep information
Information you provide will be kept for 6 years after the financial year-end to meet HMRC and corporate audit requirements.
Who we share information with
Others we share personal information with
- Third parties:
- Where relevant, and with prior consent, name, address, and social media account information may be shared with a publisher for the delivery of advance or proof, or published copies of authored books.
- We may share personal information with third-party legal or para-legal representatives for the purposes of sending communications or receiving legal advice and guidance.
- We may, when necessary, share personal information with police or law enforcement. We may also authorise them to contact or communicate with you on our behalf.
- Legal Compliance, Complaint, or Communications – we may share your information with the police or legal representatives for the purposes of crime prevention, to report or discuss a crime or a suspected crime that has or may have taken place, and to communicate with you, or with our legal representatives or the police, or to instruct legal a representative or the police to communicate with you on our behalf. All of your data protection rights may apply except the right to object.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: sophie@sophiewilliamsofficial.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint